Measure what matters β key metrics that drive results
From CSAT to XLA, ServiceLovers covers every satisfaction and loyalty metric your business needs to stay competitive and customer-centric.
Five powerful ways to measure satisfaction
Customer Satisfaction Score
Gauge customer satisfaction in real time. CSAT allows you to understand how satisfied customers are with individual interactions, helping you identify areas for immediate improvement.
- Instant post-interaction feedback collection
- Score trends visualised over time on dashboards
- Benchmark against industry gold standard of 92+
Net Promoter Score
Measure customer loyalty and advocacy. NPS reveals how likely customers are to recommend your service, providing insights into long-term loyalty and brand advocacy.
- Track promoters, passives and detractors over time
- Identify root causes of detraction with follow-up questions
- Polygon Denmark achieved NPS of +19 above industry target
Key Behavioral Indicators
Track critical customer behaviours. KBI highlights key customer actions, allowing you to understand the behaviours that drive retention and engagement across your service teams.
- Custom behavioural questions specific to your business
- Link specific behaviours to revenue and retention outcomes
- Automated alerts when behaviours fall below target
Quick Satisfaction at a Glance
Star ratings offer a simple, universal way for customers to rate their experience, providing at-a-glance feedback on overall satisfaction that everyone understands instantly.
- Universal 1β5 star rating system customers know intuitively
- Aggregate star averages per employee, location or region
- Combine with open text for richer qualitative insights
Experience Level Agreement
Being Human-centric IT means measuring the satisfaction of your internal customers. XLA identifies which employees are delivering great customer service beyond just uptime and ticket resolution metrics.
- Measure internal customer experience alongside traditional SLAs
- Individual XLA scores per IT support employee
- Perfect for IT service desks, shared services and HR teams
Everything under one roof
A complete feedback platform built for modern service-led businesses.
Customisable Dashboards
Build dashboards focused on the metrics that matter most to your team, with drag-and-drop widgets and role-based views.
AI-Driven Guidance
Receive personalised recommendations for actionable changes based on patterns detected across your feedback data.
Proactive Team Alerts
Automatically notify your team to resolve issues quickly when satisfaction drops below your defined thresholds.
CRM Integrations
Connect with CRM systems, automate follow-ups, and create feedback-based workflows to optimise response efforts.
Multi-Location Support
Manage feedback across all branches, stores or offices from a single centralised account with location-level granularity.
Open API
Build custom integrations with any tool in your stack. Our open API makes ServiceLovers flexible for any tech environment.
Employee Leaderboards
Encourage healthy competition and drive performance improvement with transparent, gamified recognition leaderboards.
Scheduled Reports
Get automated weekly or monthly reports delivered directly to your inbox β no logging in required to stay informed.
Up and running in 5 simple steps
Our onboarding process is designed to get you collecting feedback within days, not months.